Finding KitchenAid dishwasher service may be contingent upon where you are in the lifecycle of your warranty. Your KitchenAid dishwasher comes with a comprehensive warranty that provides for service under a variety of circumstances and changes with the age of the dishwasher. It is important you understand this in order to keep you warrant intact.
The KitchenAid dishwasher warranty remains in effect for five years as long as you have installed, maintained and operated it accordance with the instructions and terms of the warranty. If your unit is still covered by a warranty, you will need to seek service from a factory authorized service center. You can find one easily by visiting the KitchenAid website and following the links under the Support button.
If you require KitchenAid dishwasher service for a unit beyond the warranty lifecycle, you have several options open to you. Naturally, you can still use a factory authorized service center to perform any service or repairs on your dishwasher. Because they must be approved by KitchenAid to become an authorized service center, you have the assurance of knowing they can get the job done. The benefit here is that they understand intimately the workings of the unit and have access to the necessary KitchenAid parts to get it running again.
You may find there isn’t an authorized KitchenAid dishwasher service center near you or that they are too expensive for your budget. Once the warranty has expired, you are free to use another repair service to fix your dishwasher. This opens up many different possibilities for local repair shops and handymen.
Another option when you need KitchenAid dishwasher service is to do the job yourself. Obviously you must have the skills and tools to do the job. As for the parts, you can purchase them directly from KitchenAid, one of their dealers or where possible, substitute generic components to save money. Again, this is only an option if your warranty has expired unless you are not concerned about keeping your warranty intact. If you choose to do the work yourself and to use another brand of replacement parts, be sure they are compatible. Using the wrong parts, while they may fit could end up causing problems down the road or they may wear out more quickly causing the need for repeated service. You could end spending more in repeated repairs or because you have to replace the dishwasher all together.
If you choose to hire a local service repairman who is not an authorized KitchenAid service representative, ask about the parts he will be using and what type of warranty he provides on the parts and labor he is providing. While your brother’s neighbor may be handy at fixing gadgets, where will he be if the unit fails soon after repair? Your best bet if you decide to go the local repairman route is to get referrals and to check out his reputation. Your local Chamber of Commerce may be able to tell if there have been any complaints filed. You might also check the Better Business Bureau.